• Shipping policy

Shipping policy

Shipping Policy

At Seltura, we are committed to delivering your jewellery safely and efficiently. Please review our shipping policy below for detailed information on order processing and delivery.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation

  • Orders are not processed on weekends or public holidays

  • During high-volume periods, processing times may be slightly extended

2. Shipping Destinations

We offer domestic and international shipping to selected countries.
Shipping availability and charges are displayed at checkout.

3. Estimated Delivery Time

Delivery times may vary depending on destination:

  • Domestic Orders: 3–7 business days

  • International Orders: 7–14 business days

Please note: delivery times are estimates and may be affected by customs clearance, courier delays, or unforeseen circumstances.

4. Shipping Charges

  • Shipping fees are calculated at checkout based on destination and order value

  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take up to 24 hours to become active.

6. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs inspections

  • Customers are responsible for all customs duties, taxes, and import charges

  • We are not responsible for delays caused by customs clearance

7. Lost, Delayed, or Damaged Shipments

  • If your order is delayed or lost in transit, please contact us for assistance

  • Seltura is not responsible for delays caused by courier services

  • Any visible damage must be reported within 48 hours of delivery with photos or videos

8. Incorrect Shipping Information

Please ensure all shipping details are accurate at checkout.
Seltura is not responsible for orders delayed or undelivered due to incorrect addresses provided by the customer.

9. Contact Us

For any shipping-related questions, please contact us at:
📧 support@seltura.com